Monthly memberships are billed upon sign-up and every 30 days thereafter until cancelled.
Trial memberships are billed upon sign-up and are automatically upgraded to standard monthly memberships unless cancelled within the trial period.
If a trial membership becomes upgraded, the resulting standard monthly membership billing policy will apply as of the upgrade date. 3 month memberhsips are billed upon sign-up and every 90 days thereafter until canceled.
All our sites allow for the purchase of a trial membership at a special-offer price and are only available for a certain number of days. As explained on the join page, all trial memberships are automatically upgraded to standard monthly memberships unless they are cancelled within the trial period.
When you cancel your membership, a confirmation e-mail is automatically sent to the e-mail that you used when you subscribed to the webiste. In some cases web-based e-mail providers, such as Hotmail, Gmail or Yahoo, occasionally mistake confirmation e-mails as spam or junk. so please be sure to check the spam/junk folders in order to ensure that the confirmation e-mail was indeed received. If it still appears as though you have never received a membership cancellation e-mail, it might be because the e-mail address was mistyped upon sign-up. In this case please contact us.
If you no longer have your original confirmation e-mail, you can refer to your credit card statement where you will find both a website for support as well as a toll-free number.
Please contact us to change your credit card number or update the expiration date on your current credit card in order to ensure your current membership is maintained.
If you have received an e-mail confirmation confirming the cancellation of your membership yet are still being charged, please contact us so that we can more closely investigate the matter.
Under normal circumstances, a membership cancellation automatically prevents any further billing. You might be a member of more than one website.
You can cancel your membership at any time by contacting us or using our self-service cancelation form here, just let us know that you want to cancel your subscription and let us know why you want to cancel your subscription. Make sure to include the email address, member ID and full name so that we can locate your transaction